We will need your name and order number and if items are damaged or faulty please provide us with full details, including photos if possible, to ensure we resolve the situation quickly.A sleek, modern square pull design to accent each particular application. Please let us know within 3 working days if you have any items that are missing, damaged or faulty. We hope that you receive your order in perfect condition. Products that have been made to order for you, or items that have been personalised or modified to your specification. Providing the goods are received undamaged, complete and in a condition to resell, we will provide you with a full refund within 14 days of receiving your return. Royal Mail offer a 1st and 2nd Class Signed for Service which is usually adequate for these purposes. We recommend that you use a tracked service that provides adequate insurance as the items are your responsibility until we have received them. You are responsible for returning the goods to us safely and securely at your own expense. If you haven’t kept it don’t worry, please pack your parcel carefully to ensure that none of the component parts get damaged in transit. You may want to keep the boxes and packaging that we send them in so you can re-use it if you need to return anything. Please ensure all fixings are enclosed with the products you are returning. Items received beyond this time may be subject to a 25% restocking charge or may not be refunded at all.Goods must be returned to us within 30 days from receipt.We will provide you with a Returns Number and a Returns Form to include with your parcel. When you receive your goods, please check them carefully and notify us within 14 days of receipt should they prove unsuitable in anyway. We want you to feel you can make a purchase with confidence knowing that we will happily accept a return and give you a full refund if it’s not right for you. We appreciate that ironmongery, can involve style and design decisions as well as many practical considerations. At this point delivery charges will be removed. You are able to collect your order from our premises by choosing the relevant option at the checkout. Our couriers deliver between 08:00 at 17:00 Monday to Friday. You can also change this delivery window, pick up the parcel from an approved point or specify delivery to a neighbour. Our courier will send updates on your delivery via text/email, including a date/time window for delivery. You will also receive an email when your order has been dispatched.Īny orders sent using our courier service can be tracked online using the tracking number you will receive. You will receive an email to confirm we have received your order and that your payment has been accepted. We will send you a notification email when your order has been dispatched with an expected delivery date depending on which service you have selected.ĭuring extremely busy periods dispatch times may increase by up to one day. "In Stock" means the product is carried in stock at TBKS or at works. Please bear in mind our stated lead times when placing your order. This excludes Weekends and Public Holidays. Any orders placed after that time will be processed on the next available working day. Our aim is to dispatch all orders placed before 2pm within 2 working days. Please note that customs policies vary widely from country to country and we recommend you contact your local customs office for further information. You must meet any additional charges for customs clearance. You, the Customer, may have to pay import duties and taxes, which are levied once a shipment reaches your country. We will attempt to find the most economical method to deliver the goods in a safe and secure manner. We will obtain a quote and be in touch to discuss the delivery price and take payment.Īll international deliveries will be charged at cost. How To Order : To obtain a quote for international delivery, place your order as usual and click 'Request a quote' at checkout. Where we can reduce the cost we will refund the difference to you. Where we can reduce the cost we will refund the difference to you.įor European Union: Depending upon the weight and size of your parcel we will choose the most cost effective method of shipping. Mainland UK Delivery Rates Delivery Optionįor Scottish Highlands & Islands, including Northern Ireland and Channel Islands: Depending upon the weight and size of your parcel we will choose the most cost effective method of shipping.
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